Conditions of Entry

What you need to know to use our facilities.

Entry to Nissan Arena is subject to the following terms:

  • Visitors (including patrons, athletes, coaches, officials, spectators and contractors) are not permitted onsite within this Facility if they are experiencing any cold or flu-like symptoms. All physical distancing requirements must be adhered to at all times as directed by the venue
  • Persons may be denied entry if they have not complied with the relevant directions of the Queensland Government Chief Health Officer’s under section 362B of the Public Health Act 2005 (Qld).
  • The right of admission is reserved. In particular, the Manager and the Hirer reserve the right to refuse entry to, or to remove from, the venue any persons who are disorderly or whose conduct is unlawful or offensive or who are not entitled to attend the Event or match. Any person who causes a disturbance or who refuses to comply with reasonable requests from the Manager or the Hirer may be removed from the venue.
  • Unauthorised persons are prohibited from entering the arena and any other area not accessible by the public.
  • Patrons must not wear or display commercial, political, religious or offensive signage or logos, sell any goods or services or give away political, religious, advertising or promotional materials without the prior written approval of the Manager and the Hirer.
  • Patrons who are, in the opinion of venue management, offensively attired or whose attire may cause a hazard or compromise safety may also be refused entry into the venue.
  • Bags and other items may be subject to inspection and Patrons may be searched. Patrons who refuse inspections or searches may be denied entry to the venue.
  • Pass-outs may be issued at the discretion of the venue management.
  • Alcoholic beverages must not be taken into or out of the venue. It is an offence for minors to purchase or consume alcohol or for persons to supply alcohol to minors.
  • Deliveries from external caterers or restaurants will not be permitted into the venue.
  • Patrons are generally not permitted to bring food or beverage products purchased at commercial outlets outside the venue’s licensed area into the venue. Decisions about whether such products will be permitted are at the discretion of the Manager or the Hirer. Patrons will generally be advised to dispose of such items or will have the items confiscated prior to entering the venue. This does not apply to food or beverages for patrons with special dietary requirements, provided that such food or beverages are not packaged in prohibited containers.
  • Items which, in the opinion of venue management, have the potential to cause injury or a nuisance or inconvenience to any other person will not be permitted into the venue. These include controlled, dangerous or illegal substances, cans, bottles, flares, fireworks, laser pointers, loud hailers and weapons of any description and may include certain musical instruments, flags and flagpoles and any other items considered by venue management to have the potential to cause injury or a nuisance or inconvenience to any other person.
  • Professional Cameras, audio and video recorders may only be brought into the venue at the discretion of venue management.
  • Patrons are not permitted to transmit, broadcast, sell, license or otherwise publish, disseminate or reproduce any recordings (including, without limitation, photographic, video or sound recordings) of the Event or match without the prior written approval of venue management. Such recordings may be confiscated or erased. Any recordings or recording devices which are confiscated will become the property of the Manager.
  • Patrons acknowledge that the Manager or the Hirer may use a Patron’s image or likeness as part of any recording of the Event or match.
  • Umbrellas are permitted in the arena but must not be opened or raised once inside the venue at any time.
  • Eskies, bags and other belongings must be able to fit under the patron’s seat.
  • Patrons assume all risk of any damage or loss (including property damage, personal injury, economic and consequential loss) however it arises at the venue. Neither the Manager nor the Hirer will be responsible for any damage to or loss or theft of a customer’s personal property.
  • Under the Tobacco and Other Smoking Products Act 1998 (Qld) smoking is prohibited in all areas of the venue and its precincts. Patrons who smoke in the venue or who fail to obey a direction from venue management or another authorised person to cease smoking in the venue or its precincts:
      • (a) commit an offence against the Act, to which fines apply; and
      • (b) may be immediately evicted from the venue.
  • Patrons with tickets purchased at a concessional price must have available on entry into the venue proof of age or other documents justifying such concession.
  • Patrons may not be admitted if their tickets are damaged or defaced or their tickets have not been purchased from an authorised ticket agent.
  • Ticket scalping – Patrons who have purchased tickets for an Event in a manner which in any way breaches the terms of sale of the ticket regarding on sales or section 30C of the Major Sports Facilities Act 2001 (Qld) may be refused entry to the Event.
  • The Event or match may be cancelled, delayed or stopped due to dangerous situations, adverse weather or for any other cause beyond the venue management’s control. Patrons may make a claim to the Hirer only for a replacement ticket if an Event or match is rescheduled or for a refund of the appropriate amount of the face price of the ticket if the Event is cancelled and not rescheduled.
  • Persons under 12 years of age will not be permitted entry unless under the direct supervision of an adult 18 years of age or over.
  • The Hirer may add, withdraw or substitute competitors, teams or artists and/or vary advertised material, programmes, prices, seating arrangements, audience capacity, the venue or programme times without liability to the Hirer or to the Manager.
  • Entrants parking their vehicle in the venue’s car parks are subject to the terms and conditions stated on the front of the customer car parking ticket.

Manager means Netball Queensland, which also comprises venue management. Hirer means the person who has hired the venue for the Event or match.